Terms of Service

By accessing https://www.thesimbolo.com/ or engaging with The Simbolo Multimedia for digital marketing, branding, creative design, social media management, web development, video production, or related services, you agree to comply with these Terms of Service and all applicable laws and regulations.

The Simbolo Multimedia provides creative and strategic marketing services that may include branding, digital campaigns, content creation, social media management, paid advertising support, multimedia production, website design, and consulting.

Specific deliverables, timelines, responsibilities, pricing, and approval milestones will be defined through written proposals, quotations, invoices, contracts, or confirmed project communication.

Clients are responsible for providing accurate project information, brand assets, approvals, feedback, access credentials, and any required business documentation in a timely manner.

Delays in client approvals, missing assets, incomplete information, or changes in project scope may affect timelines, deliverables, and project costs.

All pricing, payment schedules, retainers, milestone fees, and billing terms will be communicated through official proposals, invoices, or written confirmations.

Work may begin only after required approvals and advance payments are received, unless otherwise agreed in writing. Late payments may result in delayed delivery, paused campaigns, or temporary suspension of active services.

Reasonable revisions may be provided according to the approved project scope. Requests beyond the agreed scope, major creative changes after approval, or additional deliverables may require revised timelines and additional charges.

Once a concept, design, campaign, post, video, or other deliverable is approved by the client, further changes may be treated as additional work.

Final ownership of approved and paid deliverables may transfer to the client as defined in the relevant proposal or agreement. The Simbolo Multimedia retains ownership of unused concepts, drafts, internal strategy documents, source files, working files, and creative methods unless explicitly transferred in writing.

The Simbolo Multimedia may display completed work in its portfolio, website, social media channels, case studies, and promotional materials unless a written confidentiality restriction has been agreed.

Projects may require the use of third-party platforms, hosting providers, advertising networks, analytics systems, plugins, stock assets, software tools, or social media platforms. The Simbolo Multimedia is not responsible for outages, policy changes, account restrictions, pricing changes, or technical issues caused by third-party providers.

The Simbolo Multimedia works to provide professional, reliable, and high-quality services. However, we do not guarantee specific business outcomes, revenue results, platform performance, search rankings, engagement rates, or advertising returns unless explicitly stated in writing.

To the fullest extent permitted by law, The Simbolo Multimedia shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or services.

Either party may request termination of services according to the terms defined in the applicable proposal, invoice, retainer agreement, or written communication.

Upon termination, all outstanding payments for completed work, active campaigns, third-party expenses, and approved deliverables must be cleared before final handover, where applicable.

For questions, clarifications, billing concerns, or service-related communication regarding these Terms of Service, please contact our team using the details below: